Increased booking errors for Southwest

Incident Report for TravelBank

Resolved

This incident has been resolved.

Posted Sep 05, 2019 - 16:14 PDT

Monitoring

Our upstream provider has informed us that a fix has been applied and the issue has been resolved. We will continue to monitor

Posted Sep 05, 2019 - 15:41 PDT

Identified

One of our upstream providers has informed us of an issue in their reservation system. They are actively working on a fix.

Posted Sep 05, 2019 - 14:32 PDT

Investigating

We are currently experiencing an increased error rate in Southwest bookings. We've reached out to our partners to identify the issue

Posted Sep 05, 2019 - 10:08 PDT

This incident affected: Flights (Book).