Data Inaccessible

Incident Report for TravelBank

Resolved

The issue has been resolved

Posted Aug 28, 2018 - 17:17 PDT

Update

All services have been restored. We are continuing to investigate the cause of data loss

Posted Aug 28, 2018 - 14:06 PDT

Update

We are continuing to work on a fix for this issue.

Posted Aug 28, 2018 - 13:58 PDT

Identified

We've identified the issue and have restored the app. We have experienced slight data outage, will be messaging to customers directly for those impacted.

Posted Aug 28, 2018 - 13:57 PDT

Investigating

We are currently experiencing an issue with data inaccessability. We are restoring and investigating

Posted Aug 28, 2018 - 13:24 PDT

This incident affected: Core (API) and Reimbursements, OCR, Website.