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Our provider is working to resolve this as quickly as possible. Apologies for any inconvenience in the meantime.","created_at":"2025-11-26T15:08:32.581-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-11-26T15:08:32.581-08:00","display_at":"2025-11-26T15:08:32.581-08:00","deliver_notifications":false,"tweet_id":null,"id":"d2yh3zxnyy47","incident_id":"29125w79h1cp","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Book","created_at":"2019-03-07T11:18:01.690-08:00","updated_at":"2026-05-11T23:13:11.800-07:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"0j2b9cvczhtq","page_id":"frts9xzkyf83","group_id":"5kpyfcmgf0ls"},{"status":"operational","name":"Search","created_at":"2019-03-07T11:18:43.464-08:00","updated_at":"2026-05-11T23:13:11.903-07:00","position":2,"description":"Hotel search","showcase":false,"start_date":null,"id":"3sytxb28nlb9","page_id":"frts9xzkyf83","group_id":"5kpyfcmgf0ls"}]},{"name":"Expense Approval Page Loading Issue","status":"resolved","created_at":"2025-09-30T16:09:54.625-07:00","updated_at":"2025-10-01T08:56:56.391-07:00","monitoring_at":"2025-09-30T16:13:16.000-07:00","resolved_at":"2025-10-01T08:56:56.372-07:00","impact":"major","shortlink":"https://stspg.io/ztmlt5c75nlm","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-09-30T16:09:54.617-07:00","reminder_intervals":"[]","id":"8q1f6904q31w","page_id":"frts9xzkyf83","incident_updates":[{"status":"resolved","body":"After monitoring the Expense Report loading issue since releasing the fix last night we have confirmed there have not been any further instances of the issue. Please reach out to our customer support if you are experiencing any issues.","created_at":"2025-10-01T08:56:56.372-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-01T08:56:56.372-07:00","display_at":"2025-10-01T08:56:56.372-07:00","deliver_notifications":true,"tweet_id":null,"id":"1c387z6r71bc","incident_id":"8q1f6904q31w","custom_tweet":null,"affected_components":[{"code":"z7p3y8mf956t","name":"Expenses - Expense Reports","old_status":"partial_outage","new_status":"operational"}]},{"status":"monitoring","body":"The fix for the issue has been released. We will continue to monitor to ensure it is working as expected. Please reach out to our customer support if you have any further issues.","created_at":"2025-09-30T16:13:16.337-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-09-30T16:14:23.857-07:00","display_at":"2025-09-30T16:13:16.000-07:00","deliver_notifications":true,"tweet_id":null,"id":"jnsxxps5341b","incident_id":"8q1f6904q31w","custom_tweet":null,"affected_components":[{"code":"z7p3y8mf956t","name":"Expenses - Expense Reports","old_status":"operational","new_status":"partial_outage"}]},{"status":"identified","body":"There is currently an issue causing the expense report approvals page to fail to load for some users. It appears to impact organizations with large numbers of custom field categories more frequently. \nWe have identified the underlying issue and are validating a fix. 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Our team is investigating and will resolve it as soon as possible. You can still proceed with bookings using your existing payment methods. Please reach out to us via chat if you need additional support. Apologies for the inconvenience.","created_at":"2025-09-11T15:56:33.583-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-09-11T15:56:33.583-07:00","display_at":"2025-09-11T15:56:33.583-07:00","deliver_notifications":true,"tweet_id":null,"id":"t0xjldkgnlqz","incident_id":"9gxckw5gvwwp","custom_tweet":null,"affected_components":[{"code":"dyvqgqb19vv1","name":"Core - API","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"API","created_at":"2017-12-13T17:50:08.251-08:00","updated_at":"2026-05-11T23:13:11.851-07:00","position":2,"description":null,"showcase":true,"start_date":null,"id":"dyvqgqb19vv1","page_id":"frts9xzkyf83","group_id":"ml3ncfw7rv4w"}]},{"name":"Card Management Outage","status":"resolved","created_at":"2025-07-29T10:32:38.506-07:00","updated_at":"2025-07-29T10:59:23.315-07:00","monitoring_at":null,"resolved_at":"2025-07-29T10:59:23.298-07:00","impact":"none","shortlink":"https://stspg.io/42pycglpvhrv","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-07-29T10:32:38.500-07:00","reminder_intervals":null,"id":"h6z120yp1mg5","page_id":"frts9xzkyf83","incident_updates":[{"status":"resolved","body":"The card management issue has been resolved. Thank you for your patience and understanding. Please reach out via chat for any additional support.","created_at":"2025-07-29T10:59:23.298-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-29T10:59:23.298-07:00","display_at":"2025-07-29T10:59:23.298-07:00","deliver_notifications":false,"tweet_id":null,"id":"08w6jv6ss7df","incident_id":"h6z120yp1mg5","custom_tweet":null,"affected_components":null},{"status":"investigating","body":"Card management is currently experiencing an outage. The outage includes the ability to make a payment, view a statement, create a card, view card details, etc. Please reach out via chat for additional support.","created_at":"2025-07-29T10:32:38.542-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-29T10:32:38.542-07:00","display_at":"2025-07-29T10:32:38.542-07:00","deliver_notifications":false,"tweet_id":null,"id":"fws7ctz08tzg","incident_id":"h6z120yp1mg5","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Limited Insights Availability","status":"resolved","created_at":"2025-07-24T06:46:25.386-07:00","updated_at":"2025-07-25T22:00:17.076-07:00","monitoring_at":null,"resolved_at":"2025-07-25T22:00:17.053-07:00","impact":"minor","shortlink":"https://stspg.io/b10tj2ygz5zl","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-07-24T06:46:25.378-07:00","reminder_intervals":null,"id":"8nth67jy8075","page_id":"frts9xzkyf83","incident_updates":[{"status":"resolved","body":"The fix has been deployed and full service was restored.\nThank you all for your patience.","created_at":"2025-07-25T22:00:17.053-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-25T22:00:17.053-07:00","display_at":"2025-07-25T22:00:17.053-07:00","deliver_notifications":true,"tweet_id":null,"id":"y8pgds90hzz5","incident_id":"8nth67jy8075","custom_tweet":null,"affected_components":[{"code":"xw7vzbz3hlqb","name":"Core - Premium Insights","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We identified that the error was caused on the front-end due to an update made in the latest production release. This caused the tables to be shorter than required, preventing the users from viewing their reports. The root cause has been identified, and a fix will be released in the hotfix tomorrow evening.","created_at":"2025-07-24T14:50:43.052-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-24T14:50:43.052-07:00","display_at":"2025-07-24T14:50:43.052-07:00","deliver_notifications":true,"tweet_id":null,"id":"d71gqh9psp7n","incident_id":"8nth67jy8075","custom_tweet":null,"affected_components":[{"code":"xw7vzbz3hlqb","name":"Core - Premium Insights","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We’re currently experiencing an issue with Core Insights, and data is not displaying as expected. Our team is actively investigating and working to restore functionality.\nWe appreciate your patience and will provide updates as soon as possible. For urgent needs, please reach out to our support or via chat. Apologies for the inconvenience.","created_at":"2025-07-24T06:46:25.464-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-24T06:46:25.464-07:00","display_at":"2025-07-24T06:46:25.464-07:00","deliver_notifications":true,"tweet_id":null,"id":"9ywzbjv3z0h0","incident_id":"8nth67jy8075","custom_tweet":null,"affected_components":[{"code":"xw7vzbz3hlqb","name":"Core - Premium Insights","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Premium Insights","created_at":"2021-08-27T11:10:50.317-07:00","updated_at":"2026-05-11T23:13:11.981-07:00","position":3,"description":"Travelbank Analytics","showcase":true,"start_date":"2021-08-27T00:00:00.000-07:00","id":"xw7vzbz3hlqb","page_id":"frts9xzkyf83","group_id":"ml3ncfw7rv4w"}]},{"name":"Hotel Search Map Issue","status":"resolved","created_at":"2025-07-02T09:12:24.756-07:00","updated_at":"2025-07-25T08:49:46.463-07:00","monitoring_at":null,"resolved_at":"2025-07-25T08:49:46.448-07:00","impact":"none","shortlink":"https://stspg.io/2vfl1fb8jwjq","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-07-02T09:12:24.746-07:00","reminder_intervals":null,"id":"1s697tmbm6nw","page_id":"frts9xzkyf83","incident_updates":[{"status":"resolved","body":"The hotel map tool issue has been resolved.","created_at":"2025-07-25T08:49:46.448-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-25T08:49:46.448-07:00","display_at":"2025-07-25T08:49:46.448-07:00","deliver_notifications":true,"tweet_id":null,"id":"wdgr97x0yhsk","incident_id":"1s697tmbm6nw","custom_tweet":null,"affected_components":[{"code":"3sytxb28nlb9","name":"Hotels - Search","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"We are currently experiencing an issue where the hotel search map is not displaying in the user interface. Hotels can still be searched and booked. Our team is actively working with our vendor to resolve this as quickly as possible. In the meantime, if you need assistance, please don’t hesitate to contact our support team.","created_at":"2025-07-02T09:12:24.815-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-02T09:12:24.815-07:00","display_at":"2025-07-02T09:12:24.815-07:00","deliver_notifications":true,"tweet_id":null,"id":"wqh33zdm0dll","incident_id":"1s697tmbm6nw","custom_tweet":null,"affected_components":[{"code":"3sytxb28nlb9","name":"Hotels - Search","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Search","created_at":"2019-03-07T11:18:43.464-08:00","updated_at":"2026-05-11T23:13:11.903-07:00","position":2,"description":"Hotel search","showcase":false,"start_date":null,"id":"3sytxb28nlb9","page_id":"frts9xzkyf83","group_id":"5kpyfcmgf0ls"}]}]
}